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Price Promise – Deluxe Floors Ltd

Last Updated: 21/2/25

At Deluxe Floors Ltd, we are committed to offering the best prices on high-quality flooring. Our Price Promise ensures that if you find the same product at a lower price from another UK retailer, we’ll match it – giving you confidence that you’re getting unbeatable value.

1. How Our Price Promise Works

If you find an identical flooring product at a lower price from a UK-based retailer, let us know, and we’ll match their price.

To qualify for a price match, the product must:
✔ Be identical in brand, specification, thickness, finish, and dimensions.
✔ Be in stock and available for immediate delivery or collection.
✔ Include VAT and any delivery charges for a fair comparison.
✔ Be from a UK-based retailer with an active online or physical store.

2. How to Request a Price Match

To request a price match, contact us with the following details:


📧 Email: support@deluxe-flooring.co.uk
📞 Phone: [Insert Phone Number]

You’ll need to provide:

  • The retailer’s name and website link (or a written quote).
  • The product name, specifications, and price being offered.
  • Confirmation that the item is in stock and available for immediate purchase.
 

Once verified, we will match the price, ensuring you receive the best deal.

3. Exclusions & Limitations

Our Price Promise does not apply to:
❌ Auction sites (eBay, Gumtree, Facebook Marketplace) or private sellers.
❌ Trade-only suppliers or membership-based retailers.
❌ Clearance sales, liquidations, or discontinued stock.
❌ Bundles, multi-buy offers, or discount codes.
❌ Installation or fitting services.

We reserve the right to decline a price match request if the competitor’s offer does not meet our eligibility criteria.

4. Why Choose Deluxe Floors?

  • Quality Assurance: We work with trusted manufacturers to ensure the highest standards.
  • Expert Customer Support: Our team is here to guide you on the best flooring solutions.
  • Fast & Reliable Delivery: Nationwide delivery with tracking for peace of mind.

5. Policy Updates

We may update this policy periodically. Any changes will be reflected on this page with a revised date.

For further queries, contact us at:
📧 Email: support@deluxe-flooring.co.uk

 

For more information about our general terms and conditions, please visit our Terms & Conditions page.